Billing Policy

Our Virtual Receptionist service is charged at a rate of £0.35 per minute of call handling time.

Invoicing

Invoices will be issued:

• Monthly, covering all usage during the previous billing period; or

• When the outstanding balance reaches £20.00,

whichever occurs first.

CHATBOT

10 Pence per conversation billed monthly or if outstanding balance reaches £20.00,

whichever occurs first.

WEBSITE

Renew is 60 GBP anually.

Payment Terms

All invoices are payable within the payment period stated on the invoice. Failure to pay invoices by the due date may result in suspension of services until payment has been received.

Call Duration Calculation

Charges are calculated based on the actual duration of calls handled by our service. Call durations are rounded to the nearest billing increment as shown on your invoice.

Changes to Pricing

We reserve the right to amend our pricing structure by providing reasonable notice to customers. Any pricing changes will not affect invoices already issued.

By using our services, you agree to this billing policy and any related terms and conditions.

Terms and Conditions

Last updated: 07/06/2026

Welcome to the phoneasnwer.co.uk aka the secretary. Please read these terms and conditions carefully before using our website or placing an order. By using our website, you agree to these terms. If you do not agree, please do not use our site.

1. Who We Are

phoneanswer.co.uk aka the secretary is operated by Allco Trading Ltd, 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, England, IP28 7DE. You can contact us at [email protected]

2. Using Our Website

You may use our website for lawful purposes only. You must not:

• Use the site in any way that breaks any applicable laws or regulations
• Transmit any material that is harmful, offensive, fraudulent, or infringes another person's rights
• Attempt to gain unauthorised access to any part of our website or its systems
• Use the site to send unsolicited communications or spam

We reserve the right to suspend or terminate access to the site if these terms are breached.

3. Placing an Order

When you place an order, you are making an offer to purchase goods. We will confirm receipt of your order by email, but this does not mean your order has been accepted. Your order is accepted when we dispatch your goods and send you a dispatch confirmation.

We may decline an order at any time before dispatch — for example, if a product is out of stock or if there is a pricing error. If we decline your order, we will contact you promptly and issue a full refund if payment has been taken.

4. Pricing and Payment

All prices shown on our website include VAT if applicable and any other applicable taxes unless otherwise stated. We take reasonable care to ensure prices are accurate, but if we identify an error after you have placed an order, we will contact you before proceeding.

Payment must be made in full before your order is dispatched.

5. Delivery

Our products delivered digitaly within a few days we will let you know in advance the estimate delivery day.

If your order has not arrived within a reasonable time, please contact us at [email protected]

6. Your Right to Cancel

As a consumer in the UK, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This is your right under the Consumer Contracts Regulations 2013.

To exercise this right, contact us at [email protected] before the 14-day period ends. You will then need to return the goods at your own cost unless we agree otherwise. We will issue a full refund — including standard delivery charges — within 14 days of receiving the returned items, or evidence they have been sent back, whichever is sooner.

The right to cancel does not apply to:

• Personalised or custom-made items
• Perishable goods
• Digital downloads that have been accessed or downloaded
• Sealed items that have been unsealed after delivery for hygiene reasons

7. Returns and Refunds

If your order arrives damaged, faulty, or not as described, please contact us at [email protected] as soon as possible. We will arrange a replacement or full refund, in line with your rights under the Consumer Rights Act 2015.

8. Intellectual Property

All content on this website — including text, images, logos, and design — belongs to phoneanswer.co.uk or is used with permission. You may not copy, reproduce, or distribute any content from this site without our prior written consent.

9. Our Liability

We are responsible to you for foreseeable losses that result directly from us breaking these terms or being negligent. We are not responsible for losses that are not foreseeable, or that arise from events outside our reasonable control.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Your statutory rights as a consumer are not affected by these terms.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these terms. Please read it carefully.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. The current version will always be published on our website. Your continued use of the site after any changes are posted constitutes your acceptance of the updated terms.