FAQ

Frequently Asked Questions (FAQ)

AI Phone Bots & Chatbots

Is the telephone number included in the price?

Yes. UK and USA telephone numbers are included in our standard packages.

For other countries, local regulations may apply. For example, in Germany you may be required to provide proof of identity and proof of address within the same city as the telephone number. If you need a number in another country, please contact us and we will advise you on the requirements.

Do you offer SMS marketing or telephone marketing services?

No. We do not provide SMS marketing, cold calling, or telephone marketing services.

Can I use the provided telephone number on my website, business cards, and letterheads?

Yes. The number is yours to use for your business communications while your service remains active.

What if I want to change information or add new details to my bot?

Simply send us the updated information in Word, PDF, or text format.

We will normally update your bot within two business days. If the update is urgent, let us know and we will do our best to complete it sooner.

What information do you need to prepare my bot?

We will ask for:

Business name
Contact details
Email address
Telephone number
Website address (if available)
A brief description of your business
Services you provide
Any specialist areas you would like to emphasise

For example, an accountant may wish to highlight expertise in HMRC disputes, tax investigations, or bookkeeping.

We will prepare the bot's knowledge base and send it to you for approval before publishing.

When does my subscription start?

Your billing cycle starts on the day your bot goes live, not on the day you purchase the service.

There are no long-term contracts. Each month we will send you an invoice for the next billing period. If you wish to cancel, simply send us an email before the next invoice is due.

Can the bots speak different languages?

Yes. Our bots can communicate in multiple languages.

We can also assist with translating your content and preparing multilingual versions of your bot.

Can I upload my own voice?

Yes.

You can use a voice-cloning application and send us the audio file. We can then upload it and configure the bot to use your cloned voice.

What if I already have my own VoIP number?

No problem.

You can either:

Forward your existing number to the number we provide, or
Configure your VoIP provider to connect directly to our platform via SIP or URI.

We will provide setup instructions.

Can the bot take messages and send them to me?

Yes.

The bot can collect caller details, take messages, answer common questions, and send summaries directly to your email address.

Can the bot transfer calls to me?

Yes, if required.

We can configure the bot to transfer calls based on your preferences, such as during business hours or only for specific types of enquiries.

Can the bot take payments?

Depending on the platform and setup, the bot may be able to guide customers to payment pages or integrate with supported payment solutions. Contact us to discuss your requirements.

Is there a setup fee?

Any setup fee will be clearly displayed on the product page before purchase. No hidden charges apply.

What happens if I cancel my subscription?

Your bot and associated services will remain active until the end of the paid billing period. After that, the service will be discontinued.

Website Services

What information do you need to create my website?

We require:

Company or business name
Contact information
Business sector
Description of your services
Brief company history
Your experience, qualifications, or studies (if applicable)
Any specialist area you wish to highlight

We will build the website and provide you with a preview link. You can request corrections before publication.

Once approved, we will publish the website under your domain name.

The domain name is included in the package price.

What if I don't like the website and don't want it published?

No problem.

If the website has not yet been published, we will refund the full amount.

If we have already registered your domain name, we will refund the full amount minus £16 to cover the domain registration cost. The domain ownership will then be transferred to you.

What if I already have my own domain name?

We will provide simple instructions showing how to update your DNS settings so that your domain points to the website we create.

Can I make changes to my website later?

Of course.

Simply send us an email with the changes you require and we will update the website accordingly.

Can visitors interact with my website?

Our websites are intentionally simple and primarily static.

Instead of filling the site with complex forms and pages, we focus on integrating intelligent chatbots that can interact with visitors, answer questions, collect enquiries, and provide information automatically.

Does the website include email accounts?

Yes.

Each website package includes:

One email mailbox (5 GB storage)
Up to 10 email aliases

Additional mailboxes may be available upon request.

Is hosting included?

Yes.

Website hosting is included as part of the package.

Will my website work on mobile phones and tablets?

Yes.

All websites are designed to work on desktops, tablets, and mobile devices.

How long does it take to build the website?

Most websites are completed within a few business days after we receive all required information and content.

Do you provide SEO?

Basic SEO settings are included, such as page titles, descriptions, and search-engine indexing settings.

Can I connect social media accounts?

Yes.

We can add links to Facebook, LinkedIn, Instagram, X (Twitter), YouTube, and other social media platforms.

Do I own my website and domain name?

Yes.

You remain the owner of your domain name and website content.

Do you provide e-commerce websites?

Our standard packages are designed for business presentation websites and AI-powered customer interaction.

If you require an online store, please contact us to discuss your requirements.

Can I have both a website chatbot and an AI phone bot?

Yes.

Many customers choose both services so that website visitors and telephone callers receive the same information and experience.

Can I keep my existing phone number?

Yes.

If you already have a business telephone number, you can simply forward calls to the number we provide. This allows you to keep your existing number while benefiting from the AI agent.

What happens if the bot cannot answer a question?

If the bot does not have enough information to answer a question, it will politely inform the caller or visitor that it cannot provide an answer at that time.

The bot can then ask for the user's email address or contact details so that a member of our team or your business can follow up with a human response.

Can the bot book appointments?

Yes.

Appointment booking is available and can be customised according to your business requirements. Please contact us to discuss your specific needs and preferred booking process.

Can the bot work 24/7?

Absolutely!

Unlike humans, our bots don't need sleep, coffee breaks, holidays, weekends, or sick leave. They are available 24 hours a day, 7 days a week, 365 days a year. If they could work 36 hours a day, they probably would!

How secure is my data?

We take data protection seriously.

Data is processed and stored on servers located in the United States. Conversation records are retained for a maximum of 31 days and are then automatically deleted.

We aim to comply with applicable UK, EU, and US data protection requirements and follow industry-standard security practices.

Do I need any technical knowledge to use the service?

Usually, no.

For AI phone agents:

If you use the phone number we provide, no technical setup is required.
If you want to keep your existing number, you simply need to activate call forwarding to our number.

Typical call forwarding codes are:

If unanswered: *61[number]#
If busy: *67[number]#
If unreachable: *62[number]#

To cancel forwarding:

#61#
#62#
#67#

(These codes may vary depending on your mobile provider.)

For website chatbots:

If your website is hosted by us, you do not need to do anything.
If your website is hosted elsewhere, you may need to provide a small code snippet to your website provider or developer for installation.

Can multiple people receive the bot's notifications?

Yes.

Notifications, call summaries, messages, and chatbot enquiries can be sent to multiple email addresses if required.

Can the chatbot be added to any website platform?

In most cases, yes.

Our chatbot can be added to popular platforms such as WordPress, Wix, Google Sites, Shopify, Squarespace, and many others, provided the platform allows the addition of external scripts or custom code.

If you are unsure, contact us and we will be happy to check compatibility for you.